Digital + MarTech
We design and optimise digital experiences across websites, marketing automation platforms, analytics tools, and customer data platforms to drive engagement and conversions.
Solutions
- Digital Strategy Assessment
- Headless, Composable and SaaS Audit
- Stop Keep Switch Review
- Rapid Campaign Framework
Marketing + Customer
We design targeted marketing strategies and customer experience programs that maximise acquisition, retention, and lifetime value while optimising your marketing spend and ROI.
Solutions
- Growth Marketing Assessment
- Consent and Privacy Assessment
- Marketing Operations Audit
- Search and Content Audit
Data + AI
We design data strategies and AI solutions that unlock insights, automate processes, and drive intelligent decision-making while ensuring governance, compliance, and security.
Solutions
- AI and LLM Readiness Assessment
- AI Policy and Governance Framework
- Data Strategy Development
Cloud + Infra
We design scalable cloud infrastructure and integration solutions that ensure reliability, security, and performance while enabling your business to operate with confidence.
Solutions
- WebOps and DevOps Strategy
- Edge Computing Framework
- Security Foundations Assessment
Frequently asked questions
What services does LuminateCX offer?
LuminateCX offers strategy consulting across four areas: Digital + MarTech, Marketing + Customer, Data + AI, and Cloud + Infrastructure. We also provide the Evolve framework (Spark, Ignite, Radiate) for customer experience transformation.
How does the Evolve framework work?
Evolve has three phases: Spark (align key people on challenges and map capability to needs), Ignite (audit current state, define requirements, create roadmap), and Radiate (fractional delivery to support strategy execution and outcomes).
Who does LuminateCX help?
We help organisations and their leaders unlock more value from customer and employee experiences. We work with businesses struggling to harness investments in marketing, data, integration, and AI technologies.
Ready to evolve?
Discover how our Evolve framework can help you drive growth, reduce cost, and mitigate risk.
Discover EvolveOr get in touch to discuss your needs.