Our Mission
To drive growth, reduce cost and mitigate risk. Through our proven, customer experience transformation process, Evolve.
We help organisations, and their leaders, unlock more value from their customer and employee experiences. Our solutions drive growth, reduce costs, and protect your business, so you get the most from every investment.
Areas we specialise in
Every organisation is looking to grow through the acquisition and retention of customers, reducing unnecessary costs and mitigating risks. We see unique challenges that are typically unaddressed, restricting their ability to succeed in the following highly-connected core business operations.
Digital + MarTech
We design and optimise digital experiences across websites, marketing automation platforms, analytics tools, and customer data platforms to drive engagement and conversions.
Marketing + Customer
We design targeted marketing strategies and customer experience programs that maximise acquisition, retention, and lifetime value while optimising your marketing spend and ROI.
Data + AI
We design data strategies and AI solutions that unlock insights, automate processes, and drive intelligent decision-making while ensuring governance, compliance, and security.
Cloud + Infra
We design scalable cloud infrastructure and integration solutions that ensure reliability, security, and performance while enabling your business to operate with confidence.
AEMO
LuminateCX partnered with the Australian Energy Market Operator (AEMO) to address several CX, website and content management challenges. Like many Sitecore customers in 2024, the decision to upgrade, modernise or migrate to another provider is a very real issue. Whilst we believe the issue is not specific to Sitecore, there is a drive from senior technology leaders to make smart, cost-effective decisions that balance the needs of the organisation, their employees and most importantly, their customers.
Brands we support
Insights
All articlesMeet our team
Steven Muir-McCarey
Founder, Director of AI, Cyber and Integration
Steve has over 20 years' experience selling, building markets and managing partner ecosystems with enterprise organisations in Cyber, Integration and Infrastructure space.
Anthony Hook
Founder, Director of MarTech, DXP and Digital
Anthony has been at the forefront of Marketing Technology (MarTech) within Australia having spent time with global consultancies and brands.
Contact us
Got an acute problem you need fixed now? Maybe you want to chat about the future. Well, we love chatting, so reach out and let's see how we can grow together.
