Customer Experience Strategy.
Evolved.

We understand that organisational leaders are struggling to harness and maximise their investments in marketing, data, integration, and AI technologies. We fix that through our proven process, Evolve.

Discover how Meet the team

May 22, 2025 The Precinct Panel Discussion

Upcoming event: Humanising AI

On Thursday 22 May, LuminateCX and Just Digital People are hosting a panel discussion all about how to incorporate the human aspects into AI.

Learn more

Featured Articles

View the Blog

May 12, 2025 7:00:00 AM 16 min read

The Hidden Cost of Single AI Model Thinking

May 6, 2025 5:02:38 PM 10 min read

The Human in the Machine: What AI Still Needs From Us

May 6, 2025 7:00:00 AM 13 min read

Your AI Pilot Worked. That’s Exactly Why It’ll Fail

May 1, 2025 10:53:12 PM 13 min read

Pilot Purgatory to BAU

Apr 10, 2025 10:00:00 AM 11 min read

The Business Adoption Curve: Why Frameworks Beat Platforms

OUR MISSION

We drive growth, reduce cost and mitigate risk.

We do this through our proven process, EVOLVE.

For over 25 years, we have been supporting business leaders of digital-first organisation maximise their investments in marketing, data, integration, and AI technologies. Our efforts have resulted in enabling customer experiences that drive growth, reduce cost and mitigate risk for our clients.

Discover EVOLVE

Our disciplines

Areas we specialise in

Every organisation is looking to grow through the acquisition and retention of customers, reducing unnecessary costs and mitigating risks. We see unique challenges that are typically unaddressed, restricting their ability to succeed in the following highly-connected core business operations.

Digital & MarTech

In this convoluted and rapidly changing discipline, we help make smarter decisions for your Website, Marketing Automation, Apps, Analytics and CDP technology.

Data & AI

The race to invest heavily in data has only been superseded by the investment in AI, we help you navigate complex data management and governance issues.

Marketing & Customer

With reducing budgets and increased campaign production demand, we help you scale your marketing efforts with a focus on increasing ROI.

Cloud & Infrastructure

Technology resilience programs help your organisation deliver experience to market and scale technology with confidence.

trends challenges

2024 Martech guide

Get your copy of the 2024 MarTech whitepaper, which outlines the trends and challenges facing the industry this year.

Download now

Customer Experience Strategy.Evolved.

Upcoming event: Humanising AI

Featured Articles

The Hidden Cost of Single AI Model Thinking

The Human in the Machine: What AI Still Needs From Us

Your AI Pilot Worked. That’s Exactly Why It’ll Fail

Pilot Purgatory to BAU

The Business Adoption Curve: Why Frameworks Beat Platforms